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Strategic Customer Care
. Please Note --> This is a Past Event!! .

Date: 10/1/2014
Time: 1:30 PM TO 4:30 PM

109B 3677 Hwy97N
Kelowna, BC V1X5C3

Phone:
250-765-2047

Event Description: STRATEGIC CUSTOMER CARE Oct 1,8,15,22,29 and Nov 4 1:30 PM - 4:30 PM Business Tactics for Frontline Employees What are our expectations of people on the frontline? We’re asking them to make outgoing calls, cross-sell, up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well or are we setting them up for failure. Sandler’s Strategic Customer Care program is unlike any training available. This is not a ‘quick fix’, short term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. Sandler’s techniques are unique. They differentiate you from your competitors. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies. Are you maximizing your inside business development efforts? Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity? Do they too often provide “free consulting” and give out free information to people ‘shopping around’? Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs? Have you ever cringed listening to what your inside people say to prospects on the phone? Is there more business available, but sales are often missed? Use our Strategic Customer Care Questionaire to discover if you are making the most of customer interaction. At Sandler Training, we work with successful quality service and inside salespeople who continue to hit communication roadblocks like: Dealing with difficult customers Not having the confidence to make outgoing calls Failing to understand the selling process for up-selling and cross-selling Trouble communicating on a professional level Not knowing how to take a client to the ‘next step’ in a sale For more information or to register contact: Lucy Glennon 250-765-2047 [email protected]


Directions:
Sandler Training Center Kelowna

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