Customer Care Briefing: Why Clients Leave and What You Can Do About It

July 18, 2012
1:30 PM - 3:30 PM
Sandler Training Center
Kelowna, B.C.

This session on customer care and inside sales is an opportunity to meet and share experiences with other CEO's, Owners, Managers and Presidents on their frontline service and business development issues.

We'll examine information on customer care models and the Sandler Strategic Customer Care system. John Glennon will facilitate and discuss your issues, traditional solutions, and some innovative solutions we've developed over the past eight years in working with companies on their customer service and inside business development roadblocks like:
 •Lacking the questioning and qualifying skills to get to the heart of the prospect's needs
 •Inability to recognize business development opportunities which results in lost revenues
 •Providing too much "free consulting" and giving out free information to people "shopping around"
 
Sandler’s recently launched Strategic Customer Care program was developed in response to the business needs of local companies.
 
This Executive Briefing  is completely underwritten by Sandler Training, so is FREE to you with advance registration.  Unfortunately, seating is limited, so please register early or call us at 250-765-2047 or email [email protected].