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Why Clients Leave and What You Can Do About It
. Please Note --> This is a Past Event!! .

Date: 8/23/2013
Time: 1:30 PM TO 3:30 PM

109B 3677 Highway 97N
Kelowna , BC V1X5C3

Phone:
250-765-2047

Event Description: Empower Frontline Employees With Business Development Skills People judge your company by the experience they or someone they know has had. Join John Glennon as he facilitates a discussion on common customer service issues, traditional reactions, and some innovative solutions to overcome customer service and inside business development roadblocks. Are you suffering from hidden customer care deficiencies? 81% of CEO's say their delivering a good customer experience and 8% of customers are in agreement. According to Gartner research, the average company has 50% of employees with engagement issues and 30% are ACTIVELY disengaged. For every customer complaint, 26 remain silent, so unsatisfied customers are not uncovered until it's too late. 82% of customers who quit a relationship due so because of a single negative experience. Customer service teams regularly provide “free consulting” and give out information to people ‘shopping around’. Productivity is lacking because the customer service team lacks the questioning and qualifying skills to get to the heart of the client’s needs. Frontline employees are ideally positioned to find cross-sell and up-sell opportunities but sales are often missed. This Workshop is completely underwritten by Sandler Training, so is FREE to you with advance registration.


Directions:
Sandler Training Center Kelowna

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For general inquiries email us at:  [email protected]



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Related Website:
http://www.glennon.sandler.com

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